Jennifer Chapman writes: “Efficiency is one of the main selling points for new artificial intelligence (AI)-powered tools, but efficiency is oftentimes the result of the AI tool and invisible human labor. Reading a white paper from Glean’s Work AI Institute about AI’s hidden human labor made me think about the invisible labor librarians are doing. This post looks at some of the ways law librarians are performing this labor and creating an illusion of efficiency for primary users.”
RIPS Law Librarian Blog, June 19; Glean Work AI Institute, June 10
