Emily Villanueva and Romany Craig write: “This article outlines the development and implementation of a pop-up reference service at the University of Lethbridge (Alberta) Library as an innovative response to declining reference interactions. This initiative was designed to connect with students who were unaware of the resources available at the library. Findings suggest that pop-up reference services play an important role in library outreach, providing individualized experiences that students desire while eliciting reference questions that otherwise would not have been asked.”
From lockdown to pop-up: Reimagining reference in a changed world
