Professional Development
Departments: The Customer's Always Right
Brian MathewsWe strive to provide great customer service, yet few of us actually use the “C” word. We have many names—patron, borrower, user, reader—but “customer” remains controversial and typically we avoid it. Not so at Howard County Library,...
Posted August 16, 2010 | Comments: | Read More
Blog entry: Raise Funds. Raise Awareness
If your library holds fundraisers, you may want to consider having your next one be a green fundraiser. Initially marketed to schools, churches, charities, and sport teams, there is no reason libraries can’t join the bandwagon....
Posted August 13, 2010 | Comments: | Read More
PIO News Release: AASL hosts coffee chats on national institute
CHICAGO – The American Association of School Librarians (AASL) held its first coffee chat session designed to help school librarians learn more about its national institute, Fall Forum...
Posted August 13, 2010 | Comments: | Read More
Feature: When Crisis Calls
I recently answered a call on ASK NYPL, the New York Public Library’s telephonic and electronic reference line, from the New York City Police Department. A 16-year-old girl was...
Posted August 13, 2010 | Comments: | Read More
News Story: OCLC's Web-scale Management Services Released to Early Adopters
The much-hyped OCLC Web-scale Management Services (WMS) moved from pilot...
Posted August 12, 2010 | Comments: | Read More
Feature: Reaching Undergrads: Recruitment via Internship
When Noelle Rader, a junior at Brigham Young University (BYU) in Provo, Utah, applied for a student job in the library’s music and dance department, she was mostly looking to earn some money to pay rent and...
Posted August 10, 2010 | Comments: | Read More
PIO News Release: Registration deadline approaching for 2010 LITA National Forum
CHICAGO - The early bird registration deadline is approaching for the 2010 LITA National Forum, “The...
Posted August 9, 2010 | Comments: | Read More
Departments: The First First Library
The next time you find yourself in Canton, Ohio, make a stop at the National First Ladies’ Library, home of the Abigail Fillmore Library Room. This room replicates the first permanent White House library, established by Millard and...
Posted August 9, 2010 | Comments: | Read More
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How the World Sees Us
Mindful of Ohio’s curriculum requirements, the school’s teachers came up with a project for the 5th graders: figure out how to reduce the noise in the library.
The only mention of libraries in “The Creativity Crisis” by Po Bronson and Ashley Merryman (Newsweek, July 19, 2010), an article that supports the concept of learning through creative problem-solving and holds up the National Inventors Hall of Fame School, a new public middle school in Akron, Ohio, as an example.
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