Daily Archives: August 16, 2010

The Customer’s Always Right

Brian Mathews | August 16, 2010

We strive to provide great customer service, yet few of us actually use the “C” word. We have many names—patron, borrower, user, reader—but “customer” remains controversial and typically we avoid it. Not so at Howard County Library, located in the Baltimore suburbs. At HCL, they embrace the term, feeling that it accurately conveys the relationships … Continue reading The Customer’s Always Right →

LC Unlocks Doors for Creators, Consumers with DMCA Exceptions

By Beverly Goldberg | August 16, 2010

Mashup artists, smartphone users, academics, and people who are visually impaired are all winners, thanks to the latest exceptions made by the Librarian of Congress to the Digital Millennium Copyright Act. Since its enactment in 1998, the impact of the DMCA on fair use of digitized materials has been subject to review every three years … Continue reading LC Unlocks Doors for Creators, Consumers with DMCA Exceptions →

Latest Library Links

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Lori Birrell writes: “Staff want to feel valued, and they want their work to have an impact. A reorganization process can help leaders to surface such areas of impact and give staff a feeling of empowerment and value. Practitioners considering any sized reorganization are strongly encouraged to consider what models and resources will best support them as they plan and lead this work. Regardless of the model or resources, any reorganization process should be more than just moving boxes and reporting lines around on an organizational chart.”

Library Leadership and Management, Apr. 15
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Megan Bennett writes: “Two decades ago, while Daily Show Senior Correspondent Dulcé Sloan was doing summer shows at a community theater in Quakertown, Pennsylvania, the library was her main hangout spot. In the small town of 9,000 people, it was a place to gather with other young actors—and the only place with internet access. American Libraries spoke with Sloan before her closing session at the Public Library Association 2024 Conference in Columbus, Ohio, about her new book, her journey in stand-up comedy, and her memories of libraries.”

American Libraries Trend, Apr. 17
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Ashley Cosby Fowlkes writes: “In February 2023, Warren County (Ky.) Public Library (WCPL) began working with LifeWorks at Western Kentucky University in Bowling Green, a residential community for neurodiverse young adults that focuses on independent living and job readiness. By May, WCPL opened a satellite location at LifeWorks—making it the state’s first public library branch dedicated to serving neurodiverse patrons. The satellite is designed to be a sensory-sensitive environment, enabling individuals with autism, ADHD, or other learning differences—who can become overstimulated in crowded public areas—to concentrate on their studies, read a book, or browse digital library resources.”

American Libraries Trend, Mar./Apr.
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Araceli Méndez Hintermeister writes: “In the dynamic landscape of modern entrepreneurship, libraries emerge as powerful allies. The books in this collection delve into why and how libraries can be pivotal in supporting local businesses. Explore how libraries can serve as economic incubators and build relationships in the process.”

American Libraries column, Mar./Apr.
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Joe Árvai writes: “As artificial intelligence (AI) creeps further into people’s daily lives, so do worries about it. At the most alarmist are concerns about AI going rogue and terminating its human masters. But my own research as a psychologist who studies how people make decisions leads me to believe that all these risks are overshadowed by an even more corrupting, though largely invisible, threat. That is, AI is mere keystrokes away from making people even less disciplined and skilled when it comes to thoughtful decisions.”

The Conversation, Apr. 12
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Tess Prendergast writes: “As someone who teaches contemporary children’s literature, I have been following the surge of picture books about climate and environment topics for several years. While there has been some great scholarly research about such books, I have devised a simple framework for grouping these kinds of books. This four-tiered categorization may help you decided what to read, suggest, or display in various scenarios and for different audiences.”

ALSC Blog, Apr. 11
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Max Eddy writes: “It’s a nightmare scenario: You’ve protected all of your online accounts with two-factor authentication (2FA), but then your phone is broken, lost, or stolen, and you’re locked out of everything. Past You’s effort to protect Future You has made Present You’s life a living hell. 2FA is supposed to keep attackers and scammers out of your online accounts, but what if something happens to your second factor? With a little planning, you can reduce that risk and still keep your accounts safe.”

New York Times Wirecutter, Apr. 12

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