Need Help? Join.me Online
August 7, 2013When librarians first began offering chat reference, most envisioned it as a medium to answer quick and simple questions. Involved research questions were best answered in person. Somehow, our patrons didn’t get the memo on this, and many chat interactions are just as involved as face-to-face reference sessions. What complicates these chat-based interactions is that … Continue reading Need Help? Join.me Online