Many members know Bill Ladewski as executive director of the Reference and User Services Association, an ALA position he has held since 2019. In early September, Ladewski added another title to his CV: director of Member Relations and Services. In this role, he and his team are charged with providing service and information to the Association’s nearly 50,000 members. Ladewski answered our 11 Questions to reintroduce himself to the ALA community.