Susan Bond writes: “When the University of Toronto Libraries transitioned to our new library services platform in 2021, we were in the middle of a worldwide pandemic. As the go-live day was approaching, we were worried that people might not be prepared. We initially proposed two weekly Ask me Anything (AMA) sessions as a stopgap: a way to bridge the difference between what we wanted our training to be and what we were able to deliver. In the years since that time, the AMAs have grown into something different: A space where we come together to talk about how we work as a system.”