Jules LeFort writes: “My university, like many other institutions across the US, offers an education program for incarcerated people in our state. In spring 2023, the program included—for the first time—a library representative, a role I have happily stepped into. I came into this role blindly, uncertain how I could effectively communicate and connect with nontraditional students in a setting that was unfamiliar to me. Through trial and error—and despite limited resources—I have found these processes help me provide the best reference help for incarcerated students.”