Hana Lee Goldin writes: “Recently, a client sent me their ‘thoroughly researched’ white paper on workplace automation. It had 47 citations. Looked bulletproof. Every claim backed by a study, every statistic sourced to a journal. I was impressed for exactly three minutes. Of those 47 citations, 31 were what we call ‘hallucinations.’ Real academic citations are messy. Artificial intelligence (AI) citations are suspiciously convenient. They appear right when you need them, saying exactly what you need them to say. In library school, they taught us something called ‘citation chaining,’ but I’ve adapted it for the age of AI hallucinations.”