“I have a colleague who has always inspired me by her unbreakable poise. Her ability to stay calm and cool under pressure was put to the test when she was lambasted at a public meeting. I knew she was nervous, but instead of jumping to offense, she took these perfectly timed pauses, lowered her volume, and leaned into the matter with heart. There’s strength in poise and calm that many people miss or misread. I am always paying attention to these moments. They never fail to wow me.”