Danya Leebaw and Erinn Aspinall write: “Leading in ambiguity is an intrinsic but under-discussed role of a middle manager. Often, middle managers are dealing with personnel and operational situations in which there is no clear or obvious choice, no clear guidance, or no full understanding of the context. Yet middle managers still have to lead, make decisions, and communicate and facilitate change with less than perfect information. This article reviews relevant literature on ambiguity and management and explores two scenarios where we will introduce established management tools that can help lead through—and in synergy with—ambiguity.”
