Eleanor Ball writes: “Because we (instructors, librarians, workplace professionals) have long since mastered skills like delegating tasks and coordinating multiple people, these skills become invisible to us. We call upon them without thinking, and we forget how hard it might have been to learn them. We forget we even had to learn them. But students don’t know what they don’t know, and we’ve forgotten what they don’t know. How can we overcome our unconscious competence to help students learn from square one?”