Steven Bell writes: “No matter what we seem to do to improve the experience of searching our library discovery systems, we always seem to return to the same dreadful conclusion. No one likes this experience. The problem, to my way of thinking, is not so much the initial search interface. We’ve figured out how to make that similar to the Internet search engine experience. It’s what happens after our discovery tools do their thing. Actually getting to the content is both inconvenient and boring.