A small library that lends out mobile hotspots is facing a tough budget decision because one of its borrowers accidentally ran up $880 in roaming fees, and Verizon refuses to waive or reduce the charges. The library has an “unlimited” data plan for the hotspots, but Verizon says it has to pay to cover less than half a gigabyte of data usage that took place in Canada. Tully (N.Y.) Free Library lends out three hotspots to a rural population that has limited internet access. It started the lending program with a grant from the Central New York Library Resources Council, which paid the bill for two years. The original service plan with Verizon blocked international roaming.
Ars Technica, Aug. 9