In Episode 81, Call Number hears from three libraries that have expanded, altered, and reimagined their offerings to reach community members who needed their services most. First, American Libraries Editor and Publisher Sanhita SinhaRoy talks with John Schaffer, the voice behind Curbside Larry, the character who went viral in 2020 for his infomercial-style videos advertising … Continue reading Call Number Podcast: Pandemic Pivots
In those early days, libraries grappled with the same issues as everyone else: closed buildings, plans put on hold, and diminished access. With this special report, we take a look at some libraries’ behind-the-scenes decisions to keep their communities connected and missions fulfilled. On the following pages, you’ll find stories about: early-pandemic adaptations and innovations … Continue reading Three Years Later
Three years on, which early-pandemic adaptations have stuck around? Which trends went by the wayside? American Libraries asked public, academic, school, and special librarians to reflect on how COVID-19 changed their work in the short and long term, and what these innovations taught them about their workplaces and users. Curbside service is here to stay … Continue reading From Makeshift to Mainstay
In a milieu of uncertainty caused by worldwide shutdowns, Brooks, executive director of Friends of the Library, Montgomery County (FOLMC) in Maryland and a United for Libraries board member, didn’t know if it was insensitive to ask the community to support the library with donations. She attended a workshop in 2020 on fundraising during a … Continue reading Getting Back to Giving Back
The library served as a hub for the school’s approximately 400 students and faculty. It had separate spaces for elementary and high school students to study, check out books, and use computers. Maria and its aftermath claimed most of the library’s collections. Of an estimated 4,000–5,000 books, 90% were no longer usable. “Everything was full … Continue reading A Perfect Storm
“We’re a fairly tight-knit, smaller community, so we get to know our patrons very well and we hear a lot of different challenges that they’re facing in their everyday lives,” says Lepore, director of North Scituate (R.I.) Public Library (NSPL). She and library staffers began searching for ways to address pandemic recovery with a focus … Continue reading A Checkup for Checkout
When Las Vegas–Clark County (Nev.) Library District (LVCCLD) closed its doors at the start of the pandemic, the technological barriers that existed within the community were laid bare, particularly those affecting people facing homelessness. Last April, LVCCLD launched its Cellphone Lending Program, an innovative approach to providing hundreds of unhoused individuals with access to needed … Continue reading Libraries on Call
1976 Year that author Larry Wilde founded National Humor Month, held annually in April. 70 Number of oral history interviews available online through the American Comedy Archives, housed at Iwasaki Library at Emerson College in Boston. Interview participants include Margaret Cho, Dick Van Dyke, Betty White, and “Weird Al” Yankovic. 628,300 Number of print materials … Continue reading By the Numbers: Humor
Having visited, worked or consulted for, and spoken at hundreds of libraries, I don’t believe there is any educational or public service institution that more ably facilitates personal growth and community access than libraries. Case in point: After a tip from Chaundra Johnson, Utah’s dynamic state librarian, I visited the J. Willard Marriott Library ProtoSpace … Continue reading Civic Imagination Stations
In preparing to welcome our patrons back amid a statewide mask mandate, library leadership realized our existing behavior policy was inadequate. Our policy lacked the nuances needed during a pandemic and didn’t cover our expanded virtual services. It needed more consistent and empathetic oversight when we knew our community was dealing with polarized and heightened … Continue reading Behavior Policy Reboot
Murphy, product management director at Gale, moderated “All Together Now: Changing Lives through Library Adult Education and Learning Resources,” a January 29 session sponsored by Gale at the American Library Association’s 2023 LibLearnX conference in New Orleans. Joining her to discuss why adult learning programs are critical and how libraries can help serve these patrons … Continue reading Life-Changing Learning
“This is the obstacle we face—and money and time is not something libraries have a lot of,” said Peter Coyl, director and CEO of Sacramento (Calif.) Public Library, at the American Library Association’s (ALA) 2023 LibLearnX conference in New Orleans on January 29. “If you’re experiencing lots of challenges, it’s possible that it’s something that’s … Continue reading Same Fight, New Tactics
