When Susan Nutter took over the leadership role at North Carolina State University Libraries in Raleigh, it wasn’t a very inspiring organization. A study found it to be the academic library least able to meet its mission in the state; as a result, faculty were upset, and then they did something about it. In 1996 the faculty … Continue reading Building a Competitive Advantage
“Remind me how to pronounce Eyjafjallajökull?” “What music should I play for a piece about polar bears?” “David Hasselhoff—singing at the fall of the Berlin Wall. Can you find tape?” Welcome to a typical day at the National Public Radio library in Washington, D.C., where over 10,000 such requests come in each year from staff, … Continue reading Broadcast Collaboration
Andrew Carnegie had a radical idea. In 1895 when he developed the public library complex in Pittsburgh, it included swimming pools, music halls, art galleries, and a natural history museum. He wanted to ensure that his mill workers and their families had easy access to excellent cultural assets. The original building still stands today. However, … Continue reading A Pioneer Evolves
Imagine that your library building is open 24/7 with no overnight staff or security gates. What if trusting patrons to abide by the honor system actually worked? That’s the reality at Marlboro (Vt.) College's Rice-Aron Library, where an open-door policy has been in effect for decades. To understand this library, you must consider the campus … Continue reading We Never Close
Inspiring libraries are often the ones with big budgets. They have impressive buildings, enormous collections, and large staffs. The Makiki Community Library in Honolulu, Hawaii, has none of these things, but that doesn’t make it any less remarkable. This small donations-based, volunteer-driven organization effectively executes its deep-seated mission of engaging the community. In the 1940s, … Continue reading The Little Library that Could
As a forward-looking library faces the future, one of the most vital steps it can take is to determine where it stands right now. You might have a destination in mind, but without knowing your current location the journey ahead will be difficult. We all have opinions on how well we are performing and the … Continue reading Forward Compared to What?
The libraries at Stanford University have been a juggernaut of innovation over the last 20 years. They have reenvisioned scholarly communications with the launch of HighWire Press, initiated digital preservation and archiving tools LOCKSS and CLOCKSS, become a founding member of the open-source course management software Sakai, and developed numerous enhancements to Blacklight, the open-source … Continue reading The Stanford Innovation Juggernaut
In Stevens County, Washington, public libraries are a fairly new concept. Residents voted to form a library district in 1996, transforming a hodgepodge of donation-based collections run by volunteers into a modern system. Over the past decade library staff have worked hard—not only at providing service but also on shaping perceptions of what exactly a … Continue reading Transforming a Hodgepodge
We strive to provide great customer service, yet few of us actually use the “C” word. We have many names—patron, borrower, user, reader—but “customer” remains controversial and typically we avoid it. Not so at Howard County Library, located in the Baltimore suburbs. At HCL, they embrace the term, feeling that it accurately conveys the relationships … Continue reading The Customer’s Always Right
The students are skeptical when the librarian says, “I want everyone to take out their cell phones and check to see if you can get reception in the library.” The young scholars hesitantly pull out their mobile devices unsure of what to make of this request. “Your assignment is to charge up your phones for … Continue reading Unquiet Library Has High-Schoolers Geeked
“Library fines got you down? Help build our Facebook page to 500 people & I'll waive fines of two students.” This message streamed across the Luria Library’s Twitter feed. In less than 140 characters, it perfectly portrays the playful and forgiving nature of its library director, and demonstrates the rising value of social capital, which … Continue reading Social Eyes
Michael Sawyer takes pride in weeding books. In fact, he estimates that over the past 30 years he has overseen the removal of more than 500,000 items across eight library systems. As you can imagine, this has not been without controversy. “Many librarians have an emotional attachment to their collections,” Sawyer observes. "They think of … Continue reading Weeding Grows the Garden
