Sanhita SinhaRoy writes: “How do you address low morale at your organization? What can you do to foster more diversity, equity, and inclusion (DEI) in recruitment and retention? In her 15-minute ShopTalk session, “3 Reasons Your DEI Programs Are Not Working,” Elaina Norlin presented research and anecdotes from consulting on DEI issues to attendees of ALA’s LibLearnX virtual conference on January 23. Norlin, author of The Six-Step Guide to Library Worker Engagement (ALA Editions, 2021) and professional development and DEI program coordinator for the Association of Southeastern Research Libraries, said that recent studies show 92% of DEI trainings fail on multiple levels and can create more harm than good.”