Liza Purdy writes: “I just finished reading the Urban Library Trauma Study and wanted to offer a little reflection. The Trauma Study made it clear that, in no uncertain terms, public libraries are places where trauma happens. Patrons’ behavior is often informed by trauma brought on by societal and familial issues like homelessness, racism, violence, and homophobia. Moreover, our society is suffering from “endemic incivility.” Library workers regularly experience primary and secondary trauma at work, and we don’t really have a method of dealing with it systematically. Eventually, we burn out. It’s a bad cycle.”