Esther Lo writes: “An older transgender woman incarcerated in a West Coast prison wanted to learn how to put on makeup. A simple Google search could have given her 6,440,000 results. But behind bars, she had no access to any of that. With extremely limited and expensive access to the internet, she wrote to librarians through the ‘Reference by Mail’ program. The library receives roughly 300 to 400 handwritten letters a month from people who are incarcerated of various backgrounds requesting all kinds of information.”