Jessamyn West writes: “My drop-in time work used to be a lot of teaching basic skills. Then for a time it was teaching people about software, [and then] social media, then mobile phones. Lately the major thing I do is something I call ‘How do I connect this to that?’ Each of these things is not just a ‘read the help pages’ situation because it involves multiple interrelated systems. Understanding how these things work together is the main skill that’s required to help people troubleshoot. Here are a few concepts that are useful.”