Librarian and professor Rebecca Tolley writes: “As librarians, we are affected by our work. We’re often directly exposed to traumatic events or feeling the indirect results of natural disasters, terrorist events, or rioting. We experience secondary exposure by hearing patrons speak out about their traumas and even by helping them find the resources they need to realign their lives. Although stereotypes about cold, harsh, robotic librarians persist, those of us who work with the public must display emotional intelligence for our patrons’ sakes—and our own.”