Readers’ advisor Becky Spratford writes: “One of the big problems in 2020 (among many) was rethinking book discovery in a social distant environment. When you provide curbside delivery of requested items, you need to think about more than the transaction in front of you. Think about their next visit. Think about helping them find something else to put on hold. Think about promoting more titles and services. Think about their overall library experience. Or as I like to put it more succinctly, think of your curbside patrons as a captive audience!”