Ashley Zmau and Holly Talbott write: “Electronic resources are a cornerstone of modern library collections. With many libraries offering a robust selection of e-resources, users have come to expect near-instantaneous access to diverse, high-quality content. However, the systems that support the discovery and delivery of e-resources to patrons are complex. A user may pass through as many as five distinct technology components to retrieve the full text of a single journal article. Since those components depend on the accurate and timely transfer of data among libraries, publishers, subscription agents, and discovery vendors, it’s unsurprising there are disruptions in e-resource access.”