Simon Bowie writes: “The British Library in London’s computer systems were recently attacked by the notorious ransomware group Rhysida. Though the library is slowly recovering and has admirably published their cyber-incident review paper openly, the incident highlights failures of senior management and devaluing of library technical skills that are widely applicable to libraries across UK higher education. The review paper highlights several issues that are all symptomatic of a more wide-ranging management issue that is hinted at throughout the paper: a lack of investment on in-house technical staff leading to a focus on outsourcing systems and infrastructure to third-party providers.”