Justin Hoenke writes: “One of the best decisions I have ever made in my career as a library leader/manager was to install people counters at the Benson Memorial Library in Titusville, Pennsylvania, at the end of 2015. I paid around $300 for the counters, I installed them myself, and every day I came to the library I would check the number for the previous day, reset the counters, and record our daily tally in a spreadsheet. Over the years those numbers all came together and they told a story: The numbers that were previously reported were off by about 60,000 visits/year, and visits to the library during my time as executive director grew steadily over 4.5 years.”