Author Archive: Rebecca Tolley

Watercolor image of a Black woman's face surrounded by swirls of color (Photo illustration: ©Victor Tongdee/Adobe Stock)

The Weight We Carry

November 2, 2020

Although stereotypes about cold, harsh, robotic librarians persist, those of us who work with the public must display emotional intelligence for our patrons’ sakes—and our own. Emotional labor Vicarious traumatization (VT) occurs when we work with patrons whose traumatic stories transfer onto us. We may not realize that transference has happened. Subtly and gradually, it … Continue reading The Weight We Carry