How will politicians and library leaders respond to the challenges of shrinking budgets, increased community expectations, and ever aggressive competition? One approach is to replace current library management teams with private profit-driven companies whose first strategy is to attack labor cost. In a September 26 New York Times article titled “Anger as a Private Company … Continue reading Get Ahead of Outsourcing
During my 34 years as a member of ALA I have heard others—some members, some former members, some never a member—complain about the Association and its value. Complaints I have heard again and again include: It costs too much. It should be possible to join one of the Association’s 11 divisions without joining ALA. It … Continue reading Is the Association Ripe for Rebellion?
1. Supply and Demand Several Fox TV affiliates aired a segment June 28 titled: “Are Libraries Necessary, or a Waste of Tax Money?” The answer should have been apparent before the question was even asked: Gate counts and circulation documented that libraries were more in demand than ever, and patrons were not about to surrender … Continue reading The Year in Review 2010
As professionals serving increasingly business-savvy consumers, librarians must realize that we are, in fact, consultants. As such, we need to adopt some of the tools and thinking of business consultants to better communicate our value to library customers. We do that by creating what is called a ServiceScape environment, which is essential for building and … Continue reading Info Pro: Adopting Tools from the World of Business Consulting
“I am writing this letter to tell you that I am personally very, very satisfied with your services at the Adult Corrections Facility. I am also grateful that I could get books ordered for me to help me take my medical board certification even while I am serving my time. I cannot stop thanking every … Continue reading When There Is No Frigate But a Book
Americans love their libraries, and advances in technology have multiplied the ways in which libraries enrich the quality of life in their communities. Whether they are in an elementary school or a university, a museum or a corporation, public or private, our nation's libraries offer a lifetime of learning. To library supporters everywhere—Friends, trustees, board … Continue reading 12 Ways Libraries Are Good for the Country
Everyone needs to eat, and San Diego offers plenty of terrific options. Highlighted here are mostly restaurants in and near the Gaslamp Quarter, convenient to the San Diego Convention Center and most ALA hotels, with a few farther-flung possibilities. The Gaslamp Quarter, bounded by 4th and 6th Avenues, Broadway, and Harbor Drive, is a historic … Continue reading Where to Eat at Midwinter
Business meetings, celebrity authors—including Ted Danson, Kathy Reichs, Andre Dubus III, and Neil Gaiman—visits with vendors, and an abundance of discussion opportunities will highlight the American Library Association’s Midwinter Meeting in San Diego, January 7-11, at the San Diego Convention Center and area hotels. The eyes of the publishing world will turn to California’s second … Continue reading Ted Danson, Neil Gaiman Headline Midwinter
In 2007, the 9,214 public libraries in the United States served 97% of the total population, a figure that has remained steady for more than a decade. But while large public libraries may serve the majority of Americans—nearly 75%—small public libraries offer the most outlets. The majority of public libraries (88%) are located in small … Continue reading When Small Is All
It’s no secret that librarians like books. For decades, those pages sandwiched between rectangles of cardboard have been the primary reason librarians sought and secured employment. As methods of communication and information sharing evolve, however, books have begun to transform, sparking a debate not only among book publishers and readers but librarians as well. In … Continue reading Booking to the Future
Before assuming his post as U.S. Poet Laureate on October 25, two-time Pulitzer Prize winner W. S. Merwin met with a select group of librarians at New York City’s Poets House for an afternoon of reading and conversation. A nonprofit organization, Poets House hosted the event as part of “One City, Many Poems,” a discussion … Continue reading U.S. Poet Laureate W. S. Merwin Talks with Librarians
The library workplace is no more immune to violent incidents than any other venue, sad to say, and just as vulnerable to physical attacks by troubled colleagues as from visitors. Consider these headline-grabbing situations, all taking place in libraries within a three-week period this fall: A 19-year-old freshman toting an AK-47 (surveillance video, 1:37) enters … Continue reading How to Be Prepared in Case Violence Strikes
