Episode 81: Pandemic Pivots

Call Number Podcast: Pandemic Pivots

March 13, 2023

In Episode 81, Call Number hears from three libraries that have expanded, altered, and reimagined their offerings to reach community members who needed their services most. First, American Libraries Editor and Publisher Sanhita SinhaRoy talks with John Schaffer, the voice behind Curbside Larry, the character who went viral in 2020 for his infomercial-style videos advertising … Continue reading Call Number Podcast: Pandemic Pivots


Illustration by Gaby FeBland

Three Years Later

March 1, 2023

In those early days, libraries grappled with the same issues as everyone else: closed buildings, plans put on hold, and diminished access. With this special report, we take a look at some libraries’ behind-the-scenes decisions to keep their communities connected and missions fulfilled. On the following pages, you’ll find stories about: early-pandemic adaptations and innovations … Continue reading Three Years Later


An illustration depicting COVID-era service adaptations by Gaby FeBland

From Makeshift to Mainstay

March 1, 2023

Three years on, which early-pandemic adaptations have stuck around? Which trends went by the wayside? American Libraries asked public, academic, school, and special librarians to reflect on how COVID-19 changed their work in the short and long term, and what these innovations taught them about their workplaces and users. Curbside service is here to stay … Continue reading From Makeshift to Mainstay


Three illustrated figures are seen reaching out to touch an illustration of a smartphone.

Getting Back to Giving Back

March 1, 2023

In a milieu of uncertainty caused by worldwide shutdowns, Brooks, executive director of Friends of the Library, Montgomery County (FOLMC) in Maryland and a United for Libraries board member, didn’t know if it was insensitive to ask the community to support the library with donations. She attended a workshop in 2020 on fundraising during a … Continue reading Getting Back to Giving Back


An illustration representing libraries who utilized relief funding to support recovery from the pandemic as well as natural disasters.

A Perfect Storm

March 1, 2023

The library served as a hub for the school’s approximately 400 students and faculty. It had separate spaces for elementary and high school students to study, check out books, and use computers. Maria and its aftermath claimed most of the library’s collections. Of an estimated 4,000–5,000 books, 90% were no longer usable. “Everything was full … Continue reading A Perfect Storm


A close-up of the cell phones provided through the Las Vegas-Clark County Library District's Cellphone Lending Program

Libraries on Call

March 1, 2023

When Las Vegas–Clark County (Nev.) Library District (LVCCLD) closed its doors at the start of the pandemic, the technological barriers that existed within the community were laid bare, particularly those affecting people facing homelessness. Last April, LVCCLD launched its Cellphone Lending Program, an innovative approach to providing hundreds of unhoused individuals with access to needed … Continue reading Libraries on Call


Headshot of Adrienne Doman Calkins

Behavior Policy Reboot

March 1, 2023

In preparing to welcome our patrons back amid a statewide mask mandate, library leadership realized our existing behavior policy was inadequate. Our policy lacked the nuances needed during a pandemic and didn’t cover our expanded virtual services. It needed more consistent and empathetic oversight when we knew our community was dealing with polarized and heightened … Continue reading Behavior Policy Reboot


Life-Changing Learning

January 31, 2023

Murphy, product management director at Gale, moderated “All Together Now: Changing Lives through Library Adult Education and Learning Resources,” a January 29 session sponsored by Gale at the American Library Association’s 2023 LibLearnX conference in New Orleans. Joining her to discuss why adult learning programs are critical and how libraries can help serve these patrons … Continue reading Life-Changing Learning



2022 Year in Review

January 3, 2023

Uniting against censorship attempts Organized book challenges continued to proliferate. From January through August, 681 attempts to ban or restrict library materials had been made in the US, with 1,651 unique titles targeted. In response to mounting censorship threats, ALA announced in May its Unite Against Book Bans campaign, a coalition with more than 60 … Continue reading 2022 Year in Review



Brooke Windsor⁠, teen services librarian at Stratford Public Library (SPL) in Ontario⁠, speaks at "Outside and Around Town: The Magic of Harry Potter and the Stratford Adventure” at the 2022 American Library Association Annual Conference and Exhibition in Washington, D.C.

Embarking on a Quest

June 26, 2022

Windsor did so by developing a game that invited players to visit Stratford’s local businesses to complete challenges and ultimately win prizes. Harry Potter and the Stratford Adventure was a hit that more than 70 patrons participated in during its three-week run. Windsor detailed the framework of her game and how librarians could implement similar … Continue reading Embarking on a Quest