Invariably, systems will break down, but a trial-and-error approach to finding out what’s wrong is highly inefficient. The Electronic Resources Troubleshooting Guide, published by ALA Editions, is a new, hands-on guide from Holly Talbott and Ashley Zmau, two expert ERM librarians. Walking you through the essentials of troubleshooting, it outlines a methodical process that will help you identify the source of a problem even when it’s not obvious and take steps to reach a resolution.