I am not a behavioral psychologist but it seems to me the most basic element of establishing a connection with someone is making eye contact. Take my granddaughter, Sophia. She’s 3 years old and is always the most popular person wherever she goes because she loves to go right up to people, look them in … Continue reading Approachable You
Becoming a PAF has paid off for Cuyahoga County (Ohio) Public Library. Last April, we made passport processing and photo services available seven days a week at seven branches from opening until one hour before closing. We have since collected more than $100,000 in execution fees. This new revenue stream has enabled us to restore … Continue reading Running a Passport Acceptance Facility at Your Library
The promise of a fresh start is part and parcel of the beginning of a new year, particularly when hardship has darkened your door in the year just past. Although no one in the library community realistically expected their institution’s fiscal standing to magically move from strapped to solvent, a new study conducted by the … Continue reading Spread the Word: There’s New Evidence of Libraries’ ROI
Over the past few months, I have been contacted by a variety of media. Quite a few of my interviews with them were about the privatization of libraries. Interest in this subject was initiated by LSSI, a private-sector firm with contracts in place to manage the operations of nearly 70 public library branches, whose president … Continue reading Outsourcing: Turning a Negative into a Positive
1. Supply and Demand Several Fox TV affiliates aired a segment June 28 titled: “Are Libraries Necessary, or a Waste of Tax Money?” The answer should have been apparent before the question was even asked: Gate counts and circulation documented that libraries were more in demand than ever, and patrons were not about to surrender … Continue reading The Year in Review 2010
“I am writing this letter to tell you that I am personally very, very satisfied with your services at the Adult Corrections Facility. I am also grateful that I could get books ordered for me to help me take my medical board certification even while I am serving my time. I cannot stop thanking every … Continue reading When There Is No Frigate But a Book
Americans love their libraries, and advances in technology have multiplied the ways in which libraries enrich the quality of life in their communities. Whether they are in an elementary school or a university, a museum or a corporation, public or private, our nation's libraries offer a lifetime of learning. To library supporters everywhere—Friends, trustees, board … Continue reading 12 Ways Libraries Are Good for the Country
My car, a Subaru Outback, doubles as a library. There are always a lot of books in there. I never go anywhere without a copy of the Bible, the Qur’an, Ulysses, Gravity’s Rainbow, assorted editions of Mother Goose, a complete collection of the Peter Rabbit series, and a vast and diverse array of brain-candy books. … Continue reading My Own Private Bookmobile
Libraries in many parts of the country were heartened to see voters approve their operating levies and capital bonds after several years of struggling to make ends meet and keep their doors open. In particular, a 52.8% yes vote for Hood River County (Oreg.) Library will enable it to reopen next year after lack of … Continue reading Voters Resurrect County Library in Oregon, Deep-Six Service for Michigan Town
The library world, in general, has done a poor job of keeping up with new technologies over the past decade, and that has hurt us in many ways. Many libraries and librarians are working hard to catch up, but the broader library culture is still sluggish. The world of information exchange is in constant flux, … Continue reading Why Must a Card Be a Card?
As libraries face the departure of staff with well-honed reference skills, years of experience in the community, and deep knowledge of the collection and traditional resources, how can we identify and retain their departing expertise—the gold in the library’s intellectual vault? How can we ensure that newly minted employees with e-knowledge skills have access to … Continue reading Wait! You Can’t Retire Without Sharing That with Us
Hardly a month goes by without a story in the newspapers or elsewhere in the media about a scholar who has “discovered” a lost or hitherto unknown manuscript of a text or musical work by a famous author or composer. Typically, following a headline such as “Twain’s Lost Story Discovered by Professor” or “Scholar Asks: … Continue reading The Unknown Cataloger
