Author Archive: David Lee King

Ways to Connect

January 3, 2022

Most libraries use one or more library engagement platforms—such as newsletters, mobile apps, or reservation systems—for communications like notifying customers about upcoming events or inviting them to browse materials and check something out. These interactions are touchpoints where the library and customer connect, not unlike a physical reference or circulation desk. Let’s consider how libraries … Continue reading Ways to Connect

Wired for Wireless

January 4, 2021

According to the Pew Research Center, more than 81% of US adults own a smartphone, up from 35% in 2011. That share is even higher for adults ages 18–29 at 96%, while just over half of people age 65 and older own one. Roughly one in five American adults are “smartphone-only” internet users, meaning they … Continue reading Wired for Wireless

Dispatches, by David Lee King

Making Library Videos

November 1, 2018

Video marketing popularity has surged. According to Cisco, video comprised 73% of global IP traffic in 2016, and by 2021 it is expected to increase to 82%. Your patrons are already consuming videos, so it makes sense for your library to create video content for them. Making videos can be an effective way to share … Continue reading Making Library Videos

Dispatches, by David Lee King

Futureproofing Your Library

May 1, 2018

Most likely your library still has traditional customers who ask questions at the reference desk and check out physical books. You also have a new breed of library customer who brings in any number of electronic devices and expects those devices to work with your library’s technology. They want to plug into your public computers. … Continue reading Futureproofing Your Library

Follow Yourself

April 1, 2013

Do you listen to what customers say online about your library? Oftentimes they’re asking questions or announcing that they’re inside the building. Other times they’re sharing their experiences, both good and bad. But almost all of the time they’re using social media tools like Facebook and Twitter to hold these online conversations. As library professionals, … Continue reading Follow Yourself

Develop Your Emotional Intelligence

February 27, 2013

In the many presentations we have given over the years, one of the most powerful and most common questions we receive deals with psychology. The topic came up most recently when we were preparing a presentation on how library staff can communicate more effectively with information technology staff members. We initially wanted to emphasize that … Continue reading Develop Your Emotional Intelligence

Social Media?

November 28, 2012

Are efforts to use social media worth it? Indeed, they are. I see many reasons for libraries—or practically any other organization—to use these tools. Listening Listening comes first. Before your library starts “talking back” online, set up listening tools to see and hear what customers are saying about you, your services, and your community. Listening … Continue reading Social Media?

Community Connections

October 1, 2012

Has your library ever thought about using technology and communitywide projects to connect with customers? It’s not easy to pull off, but if you’re successful, your library can make new friends and contacts and can provide useful knowledge or entertainment for the community along the way. Topeka, where David works, has done a number of … Continue reading Community Connections

Essential Bookmarks

August 7, 2012

It’s no surprise: As a profession, we are facing a rapidly developing issue of growing significance, and that is e-content. It comes down to this: Libraries often cannot offer the types and amounts of e-content our users want and need. A lot of material is simply unavailable for us to access and circulate in electronic … Continue reading Essential Bookmarks