Author Archive: Cass Balzer

Sign at Seattle Public Library asking patrons to keep their books while the library was facing a cyberattack.

Road to Recovery

November 3, 2025

Within an hour, library leaders had been alerted to the suspicious activity, and the IT director had disconnected the servers, halting a ransomware attack mid-strike. “We caught them in the act,” says OTPL Director Chase McMunn. Worldwide, more than 15 million cyberattacks have been reported every year since 2020. At public institutions like libraries, these … Continue reading Road to Recovery


A sign outside Seattle Public Library's Columbia branch alerting users to the effects of a recent cyberattack in 2024.

Road to Recovery

September 15, 2025

Within an hour, library leaders had been alerted to the suspicious activity, and the IT director had disconnected the servers, halting a ransomware attack mid-strike. “We caught them in the act,” says OTPL Director Chase McMunn. Ransomware attacks and cybersecurity incidents are no longer rare, with more than 15 million cyberattacks worldwide annually since 2020, … Continue reading Road to Recovery


Driving simulator programming at public libraries

License to Learn

September 2, 2025

“If you have anxiety, you can build your worst-case [driving] scenario and then play through it as many times as you need to realize that you have power over that scenario,” says Gabriella Norton, a librarian at MEBAL who helped bring the technology to the library. “What could you do if, God forbid, an actual … Continue reading License to Learn


A red brick building with a curved roof completely covered in solar panels

The Net-Zero Revolution

March 3, 2025

Thanks to a municipal bond and strong local support, however, in 2017 the library had the opportunity to construct a new building that was not only modern but also environmentally friendly. At the heart of the design is a rooftop with 700 solar panels, which elevated the project to net-zero energy status. That means the … Continue reading The Net-Zero Revolution


Enchroma color-corrective glasses

In Living Color

January 2, 2025

In recent years, libraries of all sizes have begun adding color-corrective glasses to their Library of Things collections. Made possible primarily through partnerships with manufacturers, patrons can test these glasses out before committing to purchasing their own pair. Removing barriers Color blindness, also known as color vision deficiency, affects about 350 million people worldwide, primarily … Continue reading In Living Color


A woman passes a stack of diapers through the window of a minivan.

The Bottom Line

November 1, 2024

For nearly half of US families with young children, the answer is: all of the above and more. A National Diaper Bank Network study found that in 2023, an unprecedented 47% of families with young children nationwide struggled to afford diapers—a drastic increase from 2010, when 33% of families reported diaper need. In response, libraries … Continue reading The Bottom Line


Library staff posed in Bridgerton period garb

Sip, Sip, Hooray

June 3, 2024

In the corner broods a striking, enigmatic figure—tall, fastidiously groomed, and drawing the attention of everyone nearby. But that’s not the Duke of Hastings from Bridgerton, and this isn’t 19th-century London. It’s the 21st century, these guests are gathered at Collier County (Fla.) Public Library (CCPL), and the figure in the corner is a life-sized … Continue reading Sip, Sip, Hooray


Music and Mocktails at Grand Forks (N.Dak.) Public Library

Spirit-Free Spaces

January 2, 2024

In response, several public libraries around the country are now providing adults-only, sober-curious programming to educate attendees on making alcohol-free mixed drinks, often called mocktails or sober cocktails. “Coming out of COVID, there were a lot of people [who said], ‘I want to get healthier, I want to feel better,’ and they tried a sober … Continue reading Spirit-Free Spaces


Talking Trash

March 1, 2023

To alleviate the country’s ongoing litter problem, some public libraries are creating kits to help patrons clean up their neighborhoods. “We want people to be involved in the community,” says Samantha Hanchett, marketing coordinator at Thomas County (Ga.) Public Library System (TCPLS). “Doing something that benefits everyone, even though it’s quite quiet, is really what … Continue reading Talking Trash


ID Made Easier

September 1, 2022

“We saw how hard it was for [residents] to get electricity, rent an apartment, open a bank account, or pick up their children from school” without them, says Damaris Gonzalez, an immigration rights organizer with the nonprofit Texas Organizing Project (TOP), which has been advocating for enhanced library cards in the state. These cards are … Continue reading ID Made Easier


Northwestern library workers assemble on campus

Getting Organized

March 1, 2022

Library unionization efforts are blooming around the country, taking place in public, private, and academic institutions of all sizes. In Maryland, Baltimore County Public Library workers have joined the International Association of Machinists and Aerospace Workers, and in Colorado, Denver Public Library (DPL) staffers formed Denver Public Library Workers United, a unit of the Communications … Continue reading Getting Organized


Man in plaid shirt, back to camera, films library patron with a cellphone

Uptick in First Amendment Audits

January 3, 2022

“My heart sank,” Ryan says. She had learned about these encounters in 2020 and knew what they entailed. In First Amendment audits, individuals arm themselves with video cameras, proclaim themselves “auditors,” and enter public buildings, like police precincts and libraries, to record alleged Constitutional violations. “I know what these people do, so when I heard … Continue reading Uptick in First Amendment Audits