Headshot of Jess Williams

Sustainable Service Models



May 1, 2023

Many academic libraries have pivoted away from subject-based or discipline-based liaison models, which have traditionally relied on designated staffers to build relationships with faculty and act as points of contact for specific services. They are now switching to team-based models that prioritize functions like teaching, learning, research support, outreach, and collection strategies. The idea is … Continue reading Sustainable Service Models




Photo of ALA Executive Director Tracie D. Hall. Text says "From the Executive Director by Tracie D. Hall"

Civic Imagination Stations



March 1, 2023

Having visited, worked or consulted for, and spoken at hundreds of libraries, I don’t believe there is any educational or public service institution that more ably facilitates personal growth and community access than libraries. Case in point: After a tip from Chaundra Johnson, Utah’s dynamic state librarian, I visited the J. Willard Marriott Library ProtoSpace … Continue reading Civic Imagination Stations





Headshot of Adrienne Doman Calkins

Behavior Policy Reboot



March 1, 2023

In preparing to welcome our patrons back amid a statewide mask mandate, library leadership realized our existing behavior policy was inadequate. Our policy lacked the nuances needed during a pandemic and didn’t cover our expanded virtual services. It needed more consistent and empathetic oversight when we knew our community was dealing with polarized and heightened … Continue reading Behavior Policy Reboot