Presenter Candice Benjes-Small at a podium gesturing as she speaks

It’s Not Okay

July 2, 2024

Benjes-Small addressed dozens of attendees at “‘It’s Not Okay. It’s Not Normal’: Sexual Harassment of Librarians and Implications for the Field,” a July 1 program held at the American Library Association’s 2024 Annual Conference and Exhibition in San Diego. Spurred by the #MeToo and #TimesUp movements, Benjes-Small and Jennifer Resor-Whicker, university librarian at Radford (Va.) … Continue reading It’s Not Okay



Headshot of Brandy Sanchez

Culture of Care

May 1, 2024

According to the 2022 Urban Library Trauma Study from Urban Librarians Unite, nearly 70% of respondents shared that they had experienced violent or aggressive behavior from patrons, while 22% indicated that they experienced similar behavior from coworkers. When working with patrons, many libraries employ trauma-informed care, a practice popular in health care and social work. It … Continue reading Culture of Care


Opioid Outreach

May 1, 2023

Opioid overdoses remain a significant health crisis not just in the US but also Canada. An estimated 32,630 Canadians died from an apparent opioid-related overdose between 2016 and 2022, with the number of deaths accelerating during the COVID-19 pandemic. Most of those fatalities occurred in the provinces of Alberta, British Columbia, and Ontario. In western … Continue reading Opioid Outreach


Dispatches - Kate Hall and Kathy Parker

Covering Your Bases

January 3, 2023

Public liability insurance. This covers the building and grounds, the contents of the building, library vehicles, and any accidents involving patrons on library property. It’s important to have adequate coverage in the event of a major claim. It’s also important that a library not be under- or overinsured. If underinsured, the library will have to … Continue reading Covering Your Bases


A customer picks up her reserves at the drive-through window at Columbus (Ohio) Metropolitan Library’s New Albany branch.

Reclosing … after Reopening

August 4, 2020

Since it first reopened some locations for curbside service on May 18, Shreve Memorial Library (SML) in Shreveport, Louisiana, has had to close branches on 20 occasions because staffers were exhibiting symptoms or had tested positive for COVID-19. The first closure occurred on May 26 when SML was only offering curbside, but SML continued to … Continue reading Reclosing … after Reopening



Police in a library

Rethinking Police Presence

July 8, 2020

For example, Toledo–Lucas County (Ohio) Public Library (TLCPL) has announced that when it reopens after its COVID-19 shutdown, many of the security staff members in its branches will no longer carry arms or wear uniforms. In addition, TLCPL is forming a public safety working group that will “attempt to untangle complex questions about what safety … Continue reading Rethinking Police Presence


Illustration: © Atstock Productions/Adobe Stock

Narcan or No?

June 1, 2020

The response might seem like an obvious “yes.” But for many public libraries the answer is more nuanced. In October 2018, Emergent BioSolutions, the company that manufactures the opioid overdose reversal drug Narcan (generic name: naloxone), issued a press release offering two free doses of Narcan to every public library and YMCA in the US. … Continue reading Narcan or No?



COVID-19 materials cleaning

How to Sanitize Collections in a Pandemic

March 27, 2020

It’s an unprecedented situation. Conservators, who are experienced in diagnosing and repairing collection damage, say that historical information on sanitizing library materials is lacking. Besides a bit of anecdotal evidence from a 2019 Smithsonian Magazine article, there’s very little historical data available, says Evan Knight, preservation specialist at the Massachusetts Board of Library Commissioners: “There’s … Continue reading How to Sanitize Collections in a Pandemic


Tom Green County Library System in San Angelo, Texas, is closed to walk-ins but offering curbside checkout services, as explained by this image from their website.

Staying Open during COVID-19

March 23, 2020

But as of Monday, March 23, a handful of public and academic libraries were still serving patrons in person. “[Southeastern Idaho] Public Health said that we should maintain services, and they’re the experts, right?” says Robert Wright, director of Idaho Falls (Idaho) Public Library (IFPL), which has canceled all programming but remains open for the … Continue reading Staying Open during COVID-19