Cathy King, executive director of OCLC Delivery Services, said that with the rise of virtual assistants like Alexa, library users now expect technology to respond immediately to simple commands. “Take Jill, for example,” she said. “Jill is a real university undergraduate English major who does not use the library. It’s Friday, and she needs to … Continue reading User-centric Library Services
Syndetics Unbound Syndetic Solutions and LibraryThing for Libraries were designed to make online library catalogs more informational and interactive. ProQuest has now combined these two services into Syndetics Unbound, which provides 16 different catalog enrichment elements in one service. Many of the features will be familiar to those who are used to shopping for books … Continue reading Improving Library Websites
Room W110B was packed tighter than Disney’s Bibbidi Bobbidi Boutique on the first day of summer vacation. Instead of magical pixie dust, RUSA chose Dave Cobb to turn everyday librarians into user experience designers, all with the click of his mouse.
Terry Winograd, professor of computer science at Stanford University, is one of the top leaders in human-computer interaction. For a dozen years, he has collaborated with the Hasso Plattner Institute of Design (the D School) at Stanford University to present a course on the design of computer- and telecommunication-based applications. All of its courses are … Continue reading One Product, Many Users