Interior signage includes identification signs for service points, office room numbers, elevators, stairways, restrooms, entrances, and exits; directional signs; signs for orientation (call number ranges, floor directory); and regulatory signs (fire exits, fire alarm pulls). Exterior signage usually includes signs for site identification, entrances, exits, parking (and accessible parking), and directional signs. At its most … Continue reading Show and Tell
The tech company Cisco predicts that by 2022, video will account for 82% of all internet traffic. In recent years, large libraries have jumped on this trend, producing recorded author events, tutorials, and promotional videos; since the pandemic began, the popularity of online videos has exploded even further. Ubiquitous as it is, much video content … Continue reading Inclusive Media
Going Virtual: Programs and Insights from a Time of Crisis By Sarah Ostman Going Virtual is a timely, practical guide that offers pragmatic advice and creative examples of programs for communities of all sizes and types. Divided into four sections—learning, conversation, connection, and entertainment—this book provides a wealth of ideas for programs that can be … Continue reading Pandemic Pivoting, Continued
“I get the feeling that many people think usability comes second to utility,” says Christina Manzo, user experience librarian at Radford University Carilion in Roanoke, Virginia. “I think they’ve become one and the same. There’s a seemingly endless supply of interfaces competing for our attention, so users are less willing to put up with a … Continue reading How User-Friendly Is Your Website?
For a long time, failure was unacceptable. Lauren is in her early 60s now and still remembers the crushing defeat when she received her first C, in 9th-grade algebra. She’s done pretty well at pleasing most of her employers, but not all. And it’s been only in the past several years that she’s begun seeing … Continue reading Users at the Center of Everything
Cathy King, executive director of OCLC Delivery Services, said that with the rise of virtual assistants like Alexa, library users now expect technology to respond immediately to simple commands. “Take Jill, for example,” she said. “Jill is a real university undergraduate English major who does not use the library. It’s Friday, and she needs to … Continue reading User-centric Library Services
Syndetics Unbound Syndetic Solutions and LibraryThing for Libraries were designed to make online library catalogs more informational and interactive. ProQuest has now combined these two services into Syndetics Unbound, which provides 16 different catalog enrichment elements in one service. Many of the features will be familiar to those who are used to shopping for books … Continue reading Improving Library Websites
Room W110B was packed tighter than Disney’s Bibbidi Bobbidi Boutique on the first day of summer vacation. Instead of magical pixie dust, RUSA chose Dave Cobb to turn everyday librarians into user experience designers, all with the click of his mouse.
Terry Winograd, professor of computer science at Stanford University, is one of the top leaders in human-computer interaction. For a dozen years, he has collaborated with the Hasso Plattner Institute of Design (the D School) at Stanford University to present a course on the design of computer- and telecommunication-based applications. All of its courses are … Continue reading One Product, Many Users