The increasingly digital context brings challenges and opportunities for librarians, library staff, archivists, and museum professionals. New roles and the competencies required to perform them are evolving. One overriding role for all of us is that of the leader. The complexity of the changes we experience leads to many unfamiliar situations in which deep learning … Continue reading Leadership in a Digital Age
Do you listen to what customers say online about your library? Oftentimes they’re asking questions or announcing that they’re inside the building. Other times they’re sharing their experiences, both good and bad. But almost all of the time they’re using social media tools like Facebook and Twitter to hold these online conversations. As library professionals, … Continue reading Follow Yourself
Sometimes relationships with those up the organizational chart are fantastic. Sometimes they are awful. Whether you work for an angel or a demon, you need to manage the relationship. Since what is required to accomplish that feat is not always obvious, I’ve put together 10 tips for success. Build relationships. Whenever I talk with library … Continue reading Managing the Managers
Pity the poor library director, whose job description includes ensuring the work gets done, the patrons are happy, the powers that be (trustees, city managers, regents, deans, principals, school board members, city council members, county commissioners, etc.) are also happy, and library employees are happy. Oh, I forgot one thing: Do all this with a … Continue reading Too Eager to Please
All around us, libraries of all types are discovering that as they look outward, they can make a dramatic difference in their communities. Long recognized as trusted educational and cultural institutions, libraries that more actively engage with their communities discover innovative services, increase their relevance, and build deeper community support. Last September, ALA announced the … Continue reading Community Building
Over the past few months, an image has been making its way around social media to underscore the value of libraries. It’s a checkout receipt from “your local library” that lists various borrowed items—three DVDs, five books, one ebook, six CDs—and the cost to the borrower for each, all of which are $0. Below the … Continue reading There Are No Free Libraries
Two decades after the advent of electronic journals and databases, librarians are still grappling with ways to best manage e-resources. These times of economic austerity are also creating budgetary pressures at many institutions of higher education, with the result that librarians must continually justify their spending on collections and resource management. Techniques for Electronic Resource … Continue reading Coming to TERMS
Librarians in all types of libraries provide training and instruction. Whether it’s for staff or patrons, the timing of the training is usually critical. Teach first-year college students about a database when they have no assignment that requires them to use it and it will likely go in one ear and out the other. Teach … Continue reading Just-for-Me Training
In the many presentations we have given over the years, one of the most powerful and most common questions we receive deals with psychology. The topic came up most recently when we were preparing a presentation on how library staff can communicate more effectively with information technology staff members. We initially wanted to emphasize that … Continue reading Develop Your Emotional Intelligence
The fully electronic collection is pretty far from being a reality at most libraries. Given the current limitations of ebooks and the large print collections that libraries continue to manage and grow, most libraries exist in a hybrid space where much is digital, but also, much is still in print. For patrons, this can be … Continue reading E-Discovery with QR Codes
I’m a sucker for novels starring war correspondents, especially those set in tropical climes. You know what I’m talking about here—rumpled, sweat-stained seersucker suits; constant consumption of gin and tonics (ostensibly to fight off malaria); a few days’ growth of beard (before that look became hip); and, most important, a sense of constant innuendo hanging … Continue reading Hot Country
Where’s Johnny Depp? In 2013, you can find him in American Libraries, as part of our annual Year in Review. He started his own book imprint last year, with the inaugural title—about Bob Dylan—slated to appear in 2015. There’s a lot more to our 2012 retrospective than celebrity sightings, though. Check out surprising Pew Research … Continue reading Engaging Our Communities
